RatesCalc, Maroochydore, QLD

“RatesCalc is a software service and technology company, we’re Australian made, Australian owned, started in Feb 2017. We solve a lot of pain and problems for organisations, particularly around understanding compliance involving employment and wages.

Our application is a quotation and compliance software. We also generate employment contracts and schedules to candidates who are working on behalf of other organisations.

We currently support a large volume of clients in Australia, but 2023 will see us move into multinational expansion.”

Favourite part about owning his own business:

“For me, the best part is that, as a business owner, you have the responsibility of taking your team and your people on a journey and enhancing their lives. And your responsibilities aren’t just with those individuals, but also with their families.

That’s something I take very seriously. It’s almost like I’m the chief of a village! I like investing in people.”

No.1 business tip:

“Number 1 is: Just be straight, completely black and white! I’m like that in life and business. It attracts good people, not just clients or staff, but also good suppliers.

And… pay your bills on time, pay your people on time.

Just be clear and straight-talking!”

“There were multiple challenges. We’ve got a very complex business with the way that we operate, particularly when it comes to invoicing and collection.

The challenges have always been reliability and understanding. I tried 3 or 4 different services in the past, some have made horrendous errors and mistakes. I have had direct bookkeeping employees and also used outsourced services abroad – none of them worked.

With SYM, this is the first time in recent years that it’s worked really well!”